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Shipping & Returns

  1. Items if returned within the 7 day cooling off period and in the condition they arrive with the customer will be accepted, and either replaced or refunded.
  2. Items if faulty will be replaced or refunded upon our receipt of the returned item, this is so we can make sure that we improve our service by correcting any faults with future items.
  3. Any refunds will be credited back to the customer utilising the payment method used to pay for the original order but any postage costs inured will not be refunded.

 

Delivery Policy

 

  1. Each product on this website has it's dispatch time clearly shown in the products description, so when you place an order it is guaranteed to arrive with you within (X) hours of LarpGems.com dispatching your order, NOT within (X) hours of placing your order.
  2. Each order using the shopping cart on this website has it's postage and packaging calculated Individually, depending on the total cost of your order as set out below.
  3. Postage on all orders that do not go through the website shopping cart are set at a flat rate, as set out below.   

    Price BandPostage Charge
    Up to £5.00 £3.00
    £5.00 to £10.00 £4.00
    £10.00 to £25.00 £5.00
    £25.00 to £45.00 £6.50
    £45.00 to £65.00 £8.50
    £65.00 to £100.00 £8.50
    £100.00 to £200.00 £8.50
    £200.00 and Above Free withn the U.K.
  4. We offer the following Delivery Services:

    • Royal Mail First Class Recorded Delivery 24 - 72 Hours - tracked on signature
    • Parcelforce 48 Hour Delivery - fully tracked(As Standard)
    • Over Seas Air Mail 10-12 working days, not tracked(As Standard for international orders)
  5. Orders over £200.00 are free of postage within the U.K.
  6. We deliver to anywhere in the world, this website is set up to charge an initial fee of £20 which will cover most international parcels, if the parcel costs less than the initial £20 fee we will refund the difference within 7 working days of the customers order being dispatch, however there may be additional charges for orders which require a faster or tracked service or if the order is a large or unusual shaped parcel, if there is a representative will contact the customer with the correct postage charges after an order has been placed, and any additional charges must be paid before the order can be shipped.
  7. All Deliveries Must be signed for upon receipt, this is so orders can be accurately traced if they happen to go astray.
  8. In the event that an order is returned we will do our utmost to contact the client however if we are unable to contact the client, we will keep the order for 3 months to give the client time to contact us, then it will be treated as a cancelled order and forfeit the payment as a deposit, and the order will be returned to stock.
  9. Orders can be tracked on-line Using the tracking number given on each dispatch email (sent to you via email when the parcel has been dispatched.) And the website -